Straight answers.

We cover nearly all of North Jersey, including Bergen, Passaic, Essex, Morris, Sussex and Hudson counties, and in some cases Union County. If you're just outside our area we may still be able to help, so it's worth calling so we can check with dispatch.

Yes. We handle emergencies like sewage backups, overflowing toilets and flooded basement drains. After-hours, weekend and holiday calls have an additional emergency service fee, and we'll tell you what it is before we send anyone.

For emergencies we try to get a technician out the same day, often within a few hours, depending on where you are and how busy the schedule is. For non-urgent work we can usually book you within one to two days. We'll give you an arrival window when we book.

It depends on which line is clogged and how it has to be accessed. A standard residential sink, tub or toilet clog is priced differently from a main sewer line, and commercial work is higher. We'll go over the price with you when you call or book, and the technician always confirms the final price on site before any work starts. If he finds the job is different from what was expected, he'll confirm the new price with you before continuing.

There's no trip fee. You only pay for the work. The one exception is an after-hours emergency, which has a separate additional fee that we'll tell you up front. That emergency fee is how our team is compensated for being on call and leaving their families after a long day's work.

Yes. We're fully insured, and sewer line repairs and replacements are done under a New Jersey licensed Master Plumber. We can send a certificate of insurance if you need one, which is common for landlords, property managers and commercial accounts.

First, stop using water in the house. No flushing, showers, laundry or dishwasher, because whatever goes down the drain will come back up at the lowest point. Keep kids and pets away from any sewage. Please don't pour chemical drain cleaners down the line. They rarely clear a main line clog and they're hazardous for our technician. If you know where your outside cleanout is, it helps to tell the tech. Let's get you on the schedule now.

If only one fixture is slow, like one sink or one tub, it's usually a local clog in that drain. If several fixtures are acting up at once, the main line is likely blocked. Signs include the toilet gurgling when you run the sink, water coming up in the tub or the basement floor drain, or backups on the lowest floor. Either way, our technician will find exactly where the blockage is.

Yes. We run high-tech sewer camera equipment through the line to see exactly what's going on, whether that's roots, a break, a belly or sag, grease buildup or a collapsed pipe. You can watch it live and we can give you a recording. It's especially worth doing if you have repeat backups or you're buying a house. We'll go over the camera inspection price when you book, and it's often discounted or included when done with a cleaning. The service includes the technician on site, a USB and online link to the recording, a written report and a written estimate for any recommendations. We also provide a detailed written report for property purchases, which serves as an extra inspection item.

Hydro jetting uses high-pressure water to scour the inside of the pipe clean. It removes grease, sludge, scale and roots rather than just punching a hole through them. A standard cable machine (snake) is fine for most simple clogs. We usually recommend jetting for main lines with heavy buildup, scale, heavy roots, repeat clogs or grease problems. The technician will recommend the right method once they see the line.

Yes. Tree roots are one of the most common problems we see in North Jersey, especially with older clay and cast-iron lines. We cut the roots out with a cable machine or hydro jetter, and we can camera the line afterward to check for damage. Roots usually grow back, so many customers schedule a recurring maintenance cleaning if they're not able to repair the pipe right away. If the pipe is cracked or broken, we'll go over repair options with you.

Yes. We do spot repairs, full sewer line replacements and cleanout installations. We also offer trenchless options, like pipe lining when the line is a good fit. We always camera the line first so the recommendation is based on what we actually see. Repairs and replacements get a written estimate, and we handle the permits and the town inspection.

In most North Jersey towns the homeowner is responsible for the sewer lateral, which is the pipe from the house out to the town's main. Sometimes that ends at the curb or property line, and sometimes it runs all the way to the main in the street. It varies by town. If our camera shows the problem is in the town's section, we'll give you the footage and location so you can report it to the municipality.

Yes. Drain cleaning comes with a 14-day guarantee: if the same line clogs again in that time, we come back at no charge. If we need to come back a second time, we strongly recommend a camera scope to find the root cause of the recurring backup.

Usually yes, or another adult needs to be there to let the technician in and approve the work. If your cleanout is outside and accessible, we can sometimes work without you there, especially for landlords and property managers, as long as the work is approved ahead of time. It helps if the area around the cleanout, floor drain or affected fixture is cleared before we arrive.

Yes. We service homes, multi-family buildings, restaurants and commercial properties. We can coordinate directly with tenants, send invoices and camera footage to the owner or management company, and set up preventive maintenance schedules for buildings with recurring issues, like grease lines at restaurants.

Larger jobs like sewer line repairs, replacements and excavation get a written estimate, usually after a camera inspection and a pipe locate with a mark-out and depth reading, so we know exactly what we're quoting. For drain cleaning, we give you the price on site before we start.

It depends on your policy. Standard homeowner's policies often don't cover a broken sewer line or a backup unless you have a sewer backup or service line rider. Water damage from a backup is often covered. We can provide camera footage, photos and a detailed invoice for your claim, but we recommend checking with your insurance company about your specific coverage.

We accept credit and debit cards, checks, cash and Zelle. Payment is due when the job is complete. For larger repairs we offer financing options, and a deposit is required to schedule. Please note credit card transactions carry an additional transaction fee charged by the credit card company, usually around 3.5%.

A few habits help: don't pour grease down the kitchen drain, only flush toilet paper (no so-called flushable wipes, paper towels or feminine products), and use drain screens in tubs and showers. If you have tree roots or an older line, regular cleaning every 12 to 18 months prevents most emergencies. We offer a maintenance plan with scheduled cleanings and priority service, and scheduled maintenance work is typically given a nice discount.